Silktide Script

Silktide checks that each page of a website measured by Silktide Analytics loads the Silktide Script exactly once. A page without it is missing from your reports, and a page that loads it twice can be counted twice.

Why this matters

Analytics can only count visits to pages that load the script. If one template or section of your site leaves it out, those pages quietly disappear from your reports, and every total you compare against other tools comes out low.

A second copy is just as misleading in the other direction. It usually comes from installing the script in two places, such as in your page template and again through a , or from two identical tags inside the tag manager. Each copy can report the visit, so page views, journeys and visits can read about twice as high as they should, and journeys can show visitors moving from a page to the same page.

How to fix it

If the script is missing, find what the flagged pages have in common, such as a different template, an older section, or a landing-page builder, and add the Silktide Script there. Place it in the <head>, exactly as Silktide gives it to you.
If the script is installed twice, look for every place it is added: your page template, your CMS's header settings or plugins, and each tag in your tag manager. Keep one and remove the rest.
Re-scan and confirm the flagged pages now pass.

How Silktide tests this

Load each page in a real web browser, so scripts added by tag managers and plugins are included.
Look for the Silktide Script among the scripts the page loads.
Report the page if it loads the same Silktide Script more than once.
Report the page if it does not load the Silktide Script at all, but only when your website's address already sends data to Silktide Analytics. A website that does not use Silktide Analytics is not tested for a missing script.

Troubleshooting

Two different Silktide Scripts on one page

A page may load two different Silktide Scripts on purpose, for example an older site script alongside your account script while you move between them. That is not reported. Only the same script loaded more than once is.

The script is there but the check says it is missing

The script may only be added after something on the page happens first, such as a visitor accepting a cookie banner, or a tag manager rule that does not match the page Silktide loaded. If Silktide Analytics should measure every visitor to these pages, add the script so it loads on every page view. If the flagged pages are ones you deliberately leave unmeasured, you can the finding.