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SilktideHelp

Why is Silktide showing different content than my browser?

Frequent causes:

  • The site varies by location (language, currency, home page)
  • Personalisation or A/B testing based on cookies you have but the crawler does not
  • Bot protection serving a challenge page to Silktide
  • Wrong environment URL (staging vs production, www vs apex)

Fixes to try:

  1. Confirm the exact URL
  2. Set a proxy in Advanced settings
  3. Configure authentication or a warm-up user flow
  4. Ask the Agent to help diagnose if AI is enabled

More detail: What should I do if a website will not test?.

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