Where does Silktide host customer data?
Silktide runs three separate regions. Each has its own application stack, hosted on Amazon Web Services (AWS), so your account's data stays in the region your contract names.
| Silktide region | Where your data is stored | AWS region |
|---|---|---|
| US | United States (Ohio) | us-east-2 |
| EU | European Union (Ireland) | eu-west-1 |
| Australia | Australia (Sydney) | ap-southeast-2 |
A small shared "core" catalogue exists for platform operations; it is not used as a store of your day-to-day website results or personal customer records.
Ask your Silktide contact which region your account uses, or whether a move is possible, before you assume geography.
Where your data is stored is not the same as where Silktide's crawlers connect to your website from. See Where Silktide connects from.
Regional hosting is not the same as running Silktide on your own servers. See Does Silktide offer an on-premise version?.