Accessibility of Silktide

Silktide exists to help organizations make the web work for everyone, so we hold our own product to the same standard. Our goal is for all of Silktide to meet WCAG 2.2 at Level AA, and we test it with the keyboard and with a screen reader as we build it.

The current version of Silktide is a new release, and it gets better with every update. When we find something that falls short, we fix it, and we tell you about anything still open so you can work around it in the meantime.

Looking to test the accessibility of your own website? That is the Accessibility module in Governance.

What Silktide offers

• Keyboard. Silktide is designed to be used with the keyboard alone, with a visible focus outline. ⌘K (Ctrl+K) opens the command palette, and ⌘/ (Ctrl+/) lists every shortcut.
• Screen readers. Each screen has its own title, headings, and landmarks, and buttons that show only an icon have a text name. Charts open as tables of their values.
• Contrast and theme. Light, dark, and high contrast, following your device or set by you.
• Motion. Reduce animation, or follow your device's setting.
• Zoom. The layout rearranges as you zoom, so you rarely need to scroll sideways.
• Language. Use Silktide in your own language.

Accessibility features explains how to use each of these.

In each part of Silktide

Each part of Silktide has a page on using its charts, maps, editors, and other detailed screens with a keyboard or screen reader:

• Governance and the Inspector
• Presence
• Analytics
• Tasks
• Silktide Agent and AI reports
• The Silktide Toolbar browser extension

Browsers and assistive technology

Silktide runs in current versions of Chrome, Firefox, Safari, Edge, Opera, and Brave, and in Safari (iOS) or Chrome (Android) on a phone or tablet. See Which browsers does Silktide support? The Silktide Toolbar needs Google Chrome 116 or later.

We test with the keyboard alone and with VoiceOver on macOS, in Chrome and Safari. Silktide is built with standard HTML and ARIA, so it is designed to work with other assistive technology too, such as NVDA and JAWS on Windows.

Conformance reports

Our Accessibility Conformance Reports use the VPAT template, and report against WCAG 2.2, Section 508, and EN 301 549.

• Silktide 4 has a published report on our VPAT page.
• The current version of Silktide is new, and its report is being prepared. We will publish it on the same page.

To request a report, email vpat@silktide.com.

Our accessibility statement covers the Silktide website, this Help Center, and the Silktide web app.

Report an accessibility problem

If part of Silktide is hard to use with your setup, we want to know. Email support@silktide.com, or use live chat in the Silktide web app. Tell us the screen you were on, what you were trying to do, and your browser and any assistive technology you use.

Our accessibility statement explains how to make a formal complaint. We respond to accessibility complaints within 5 working days.

Contact support

Support is available in English, 24 hours a day, Monday to Friday, by email at support@silktide.com, by live chat in the Silktide web app and on our contact page, or by phone on US +1 (800) 654 6145 or UK +44 (0) 1332 460 460. Email and live chat let you reach us in writing, so you never need to make a phone call.

This Help Center is made of web pages, so you can read it with a screen reader, zoom it, print it, or choose another language. If you need a page in another format, such as large print or plain text, email support and tell us which page.